Financial Advisor

About Moneybox:

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more: more freedom, opportunities, possibilities, and peace of mind.

Moneybox is an award-winning wealth management platform, helping nearly two million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement.

And now Moneybox is building the means to help more people in more ways - through personal financial advice. We believe that great advice should be available to everyone, at every stage of life, and that technology can help us deliver it with the care, clarity and accountability people deserve.

We're building a new kind of advice service from the ground up, and the people who join us now will help shape how millions of people plan for their future.

As a Financial Advisor in the Moneybox Advice team, you are one of a group of qualified professionals making sure every plan our customers receive is suitable, clear and useful. 

The plans themselves are generated by the Advice Engine — your job is to capture the required inputs from the customer, review the generated advice, explain it, and handle the cases that need a human to ensure good customer outcomes are achieved.

You will spend your time across three things: customer conversations (collecting information to provide reliable advice and presenting that advice), QA review of engine-generated plans, and escalations from the support team. You are an expert in building customer connections, the customer's expert voice on what their plan means and what to do next.

What you'll be doing

Customer-facing advice

• Running video consultations, collecting information & establishing customer goals, walking customers through their plan, answering questions and helping them feel confident about their next steps.

• Handle escalations from the support team where the conversation crosses the line from guidance into advice — including questions on pension consolidation, drawdown and market volatility.

• Take responsibility for off-boarding customers who are not suited to the service, doing so with empathy and a clear handover to wider Moneybox support where appropriate.

• Respond to customers flagged as insistent, doing the right thing for the customer while protecting them and the firm.

Quality assurance

• Review engine-generated plans against our suitability standards within the agreed SLAs, signing off plans for release.

• Review flagged customer cases before their plan is released, deciding whether to further fact find, off-ramp or release the plan.

• Spot patterns in the cases you see and feed them back into House Rules, fact find improvements and Paraplanner training.

Working with the wider team

• Work closely with Paraplanners who prepare cases, draft suitability content and support you on reviews.

• Provide technical support to Financial Guides handling customer questions, including coaching on the advice/guidance boundary.

• Contribute to team learning sessions, sharing what you've seen in cases and helping the team get sharper.

What we're looking for

Essential

• Diploma in Regulated Financial Planning (QCF Level 4) — either completed, or close enough that you can complete within an agreed timeframe.

• Strong understanding of UK pensions, ISAs, investment products and the tax treatment of each.

• Experience advising customers, ideally with a mix of retirement and accumulation cases.

• Excellent written and verbal communication — you can take a technical recommendation and explain it to a non-expert customer without losing them or oversimplifying.

• Comfortable working with technology, data and a structured advice process — this is not a traditional face-to-face practice.

• Strong awareness of Consumer Duty and a genuine instinct for good customer outcomes.

Desirable

• Pension transfer / drawdown qualifications (AF7 or equivalent), or appetite to work towards them.

• Experience in a digital or scaled-advice environment.

• Experience working with paraplanners or in a case-prep model.

How you'll work

QA huddles and learning sessions. Customer-facing time is structured around bookable Calendly slots; the rest of your day is QA, escalations and team work. The advice service operates within standard UK business hours at launch.

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious company

• Work with a friendly team of highly motivated individuals

• Be in an environment where you are listened to and can actually have an impact

• Thriving collaborative and inclusive company culture

• Company pension scheme

• Company bonus scheme

• Home office furniture allowance

• Personal Annual Learning and Development budget

• Private Medical Insurance

• Health Cash Plan – cashback on everyday healthcare like dental and opticians

• Cycle to work scheme – spread the cost of a new bike and accessories

• CycleSaver – save on bike-share subscriptions and have a more sustainable commute

• Wellhub subscription to a variety of gyms and wellbeing apps

• Enhanced parental pay & leave

• 25 days holiday + bank holidays with additional days added with length of service.

Our Commitment to DE&I: At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential   Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.   Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.   Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.   By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.   We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.   If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future.   If you would like to reach us then please email: [email protected]   If you would rather we did not keep your details on file, you can contact us at: [email protected]