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Job Purpose
To support Warehouse Supervisor/Store Keeper in the Ecom Outbound operations, by managing the trouble shooting activities related to pick, pack and dispatch operations and to ensure customer order fulfilment within agreed SLA
Functional Roles and Responsibilities
- Manage and resolve the inventory related discrepancies identified from the customer orders
- Liaise with warehouse inventory team to get resolution for inventory discrepancies
- Report customer order related issues in Sales Force application for timely resolution and for future reference
- Ensure order picking and packing flow in line with warehouse order handover SLA
- Assist the Personal Shoppers in fulfilling VIP customer orders by reserving the stocks on request
- Assist in BOL creation and communications related to Brick and Mortar transfers
- Guide and motivate subordinates to enhance performance and produce quality work
- Maintain HSE practices in the working environment in order to minimize the opportunity of damage of property and injury to self and colleagues. Ensure self and team conduct tasks in a safe manner in line with HSE processes defined by the company.
- Implement excellent housekeeping standards within the area of operations
Education/Certification and Continued Education
- High School Or Intermediate
Years of Experience
- 2-3 years relevant experience
Knowledge and Skills
- Good Knowledge in Ecom outbound operations gained through formal training or work experience
- Basic MS office knowledge and written communication
- Working knowledge in Warehouse management system
Languages
- English
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