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Job Purpose
The purpose of the role is to manage all operational aspects of DP World Trade Finance from day-to-day transactions
Key Accountabilities:
Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
Act as a Subject Matter expertise for all operational aspects and be accountable in terms of implementation.
Review of core operational activities like onboarding, disbursements, and settlements.
Client engagement including follow ups on facility Utilisation.
Be responsible for the recording and reporting of the information in DP World Trade Finance platform ensuring accuracy and Turnaround Time
Execute day to day operations to ensure the service is delivered as per the guidelines set.
Execute Client and Financial Institution KYC within the defined SLA and in line with regulatory guidelines.
Monitor ongoing KYC renewals and ensure timely follow up with the clients and Financial Institution for documents and related information.
Execute Loan transactions for all the products offered by DP World Trade Finance and related activities as per the defined process and SLA.
Coordinate with clients for of the efficient utilisation of credit facilities.
Act as a Subject Matter expertise and ensure that the proper implementation of Standard Operating procedures and other related policies.
Periodic review and accountability of the client documents like facility agreements and housekeeping of all the common operations SharePoint, physical docs and share drive.
Communicate with customers, internal stakeholders (sales, compliance, credit, product, etc.) to resolve exceptional cases
Manage all transactions on the platform and monitoring transactions.
Liaise with Financial Institutions where applicable to resolve client issues in a timely & efficient manner.
Ensure all operational controls are implemented as per Policy and Procedure
Highlighting risks/incidents impacting business with relevant stakeholders and ensure there is a mitigation plan that is put into place.
Ensuring and participating in the testing of new system/changes to existing system and share observations regularly.
Periodic and ad hoc update to Head of operations on all the operational aspects including client feedback or any other escalating matters.
Perform other related duties as assigned
Qualifications and Experience:
5-10 years’ experience in Trade Finance/Corporate & Commercial Banking operations. (Experience in Financial Institutions / Trade Finance Funds is an advantage)
Bachelor’s Degree in Finance, Business Administration, Marketing, Accounts or Banking or equivalent
Knowledge in Trade Finance products and KYC, AML guidelines
Skills
Customer Service Oriented
Patience and the ability to tactfully handle customer and team queries
Problem solving attitude
Ability to work independently
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